Integration of Resources for Innovative Ideas and Profitable Partnerships
We recognize that the life cycles of our customers’ products are shrinking due to shifting market channels, changing codes, and constantly emerging new technologies. And we know that in order to address these market realities we need to provide a steady stream of new ideas. Because we understand the integration of all aspects of window manufacturing, we can proactively meet this challenge and create cost-effective, market-relevant solutions that capitalize on current trends.
“Why do I prefer Stern over other reps? They’re problem solvers. Stern treats all my problems as if they’re their problems, even if the issue I’m experiencing isn’t with products I buy from them. Stern has so much knowledge, so many contacts and such expertise in the business. If I’m looking for something I don’t have, I’ll call Stern, even if I’m looking for something they don’t rep.”
We don’t just react. We anticipate market changes. And by using our understanding of next-generation processes as well as production and component technologies that lengthen life cycles and reduce field calls, we can help develop exciting new products. Products that capture a greater market share. Products that have a higher success rate. Products that minimize your risk.
“If I want to try something new and creative, from a product standpoint, Stern approaches the companies they represent to find or develop exactly what I need. They understand what I am trying to do and work with their suppliers to help me achieve my goals. ‘Partnering’ is an easy term to throw around, but Stern & Company really does partner with both those they represent and those they sell to.”
At Stern, we work to provide customized solutions by matching the vision and requirements of the customer with the capabilities and expertise of the supplier.
“The companies Stern reps don’t act like suppliers — they act like they’re part of our business. If I have issues and call them, I get quick resolutions. They will even come and work with me and my staff. Which is really refreshing.”
We integrate and bundle various components, designs and technologies for a broader range of choice and value in the marketplace. But our spirit of teamwork doesn’t stop there. In fact, as so many of our clients can attest, we serve as an ally through all phases of a customer’s product lifecycle – from introduction to field-service troubleshooting.
“Because of their reputation as the leader in the business, Stern reps can get in the door with our customers more frequently and spend more time with more of their customers than our own sales reps can. They offer a tremendous value for Phifer. And Stern really goes the extra mile. Not many agencies do that. Some just call on the account, take the order and sell. Stern takes it to the next level.”
By working together, we consistently bring the freshest, newest ideas to the table. And we are proud of our strong history of industry innovations.